Refund and Return Policy

We want you to love what you order. If something is not right, we are here to help.

Eligibility

• Contact us within 7 days of receiving your order.
• Items must be unused, in original condition and packaging, with all tags attached.
• For hygiene reasons, opened beauty and personal care products cannot be returned unless they arrived damaged or faulty.

Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, contact us with your order number and photos. We will arrange a replacement or a full refund, including delivery charges.

How to request a return

1. Contact our support team with your order number and the reason for the return.
2. Our team will confirm the return and explain the next steps.
3. Once we receive and check the item, we will process your exchange or refund.

Refunds

Approved refunds are made to your original payment method or by mobile banking within 7–10 working days after we receive the returned item.